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{2025} Genesys GCX-WFM Dumps - A Direction Toward Certain Success

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Genesys Cloud CX Workforce Management Certification Sample Questions (Q26-Q31):

NEW QUESTION # 26
What is the primary use of intraday monitoring?
Response:

A. To adjust agent roles
B. To view agent adherence on a weekly basis
C. To monitor current day's adherence and activity
D. To compare adherence between departments

Answer: C

NEW QUESTION # 27
In Genesys Cloud, what does the historical adherence feature provide?
Response:

A. A historical view of adherence metrics over a specified period
B. An overview of agent activities across shifts
C. A record of all calls handled by agents
D. A list of agent credentials

Answer: A

NEW QUESTION # 28
When configuring a work plan's daily shifts, what two components can be specified?
(Choose two)
Response:

A. Required activities
B. Agent pay rates
C. Start and end times
D. Agent skill level

Answer: A,C

NEW QUESTION # 29
Which two steps are essential in working with forecasts in Genesys Cloud?
(Choose two)
Response:

A. Add a forecast modification
B. Analyze historical call patterns
C. Configure service level goals
D. Validate agent certifications

Answer: A,B

NEW QUESTION # 30
In Genesys Cloud workforce management, an activity code must always impact adherence.
Response:

A. True
B. False

Answer: B

NEW QUESTION # 31
......

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