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Salesforce Certified Field Service Consultant Sample Questions (Q100-Q105):

NEW QUESTION # 100
AW Computing groups its technicians based on seniority. The newest techs comprise Tier 1, move to Tier 2 after a year on the job, and get assigned to Tier 3 after 3 years on the job. Resources with more seniority should be considered for a job over resources with less seniority.
How should the field service administrator ensure this corporate policy is enforced considering the Customer First scheduling policy is utilized consistently except in emergency situations?

A. Make a relevance group on the work rule to filter based on the tier number and add the rule to the policy.
B. Use the Priority field on the service resource assigning Tier 3 techs the lowest number and Tier1 techs with the highest number.
C. Create a queue for each tier group within each territory on the Service Appointment object.
D. Create a custom number field to capture the tier number on the service resource.

Answer: A

Explanation:
A relevance group is used to filter resources based on a custom field value. By creating a relevancegroup on the work rule to filter based on the tier number, the system can prioritize resources with higher seniority for a service appointment.
References: https://help.salesforce.com/s/articleView?id=sf.fsl_work_rules.htm&type=5

NEW QUESTION # 101
Universal Containers plans to implement Crew Management to better support its clients.
Which area does the Consultant need to consider as part of the recommendation'

A. A service resource can only be a member of a single Crew.
B. Capacity-based scheduling is supported for Service Crews.
C. Salesforce Field Service considers the Recommended Crew Size when assigning appointments.
D. The Preferred Resource service objective is ignored for active Crew Members.

Answer: A

NEW QUESTION # 102
Universal Containers has discovered that many of its Technicians' initial visits require a return visit to complete the work.
Which two approaches should a Consultant recommend to accurately track these visits?
Choose TWO answers

A. Reschedule the Service Appointment for the new date.
B. Create a new Work Order and Service Appointment.
C. Reschedule the Work Order for the new date.
D. Create a new Service Appointment on the original Work Order.

Answer: A,D

Explanation:
Creating a new Service Appointment on the original Work Order is the best option because it will allow Universal Containers to track the work that was done on the initial visit and the work that needs to be done on the return visit. Rescheduling the Service Appointment for the new date is also a good option because it will allow Universal Containers to track the date and time of the return visit.
The other two options are not as good because they will not allow Universal Containers to track the work that was done on the initial visit. Creating a new Work Order and Service Appointment would create a new record for the return visit, which would not be linked to the original Work Order. Rescheduling the Work Order for the new date would reschedule the entire Work Order, including the initial visit, which would not be accurate.

NEW QUESTION # 103
An inventory manager at Universal Containers wants to better understand the distribution of a critical and expensive part across all inventory locations as the part is reused and restocked.
What should the Consultant leverage to meet this requirement?

A. Entitlement Plan
B. Assets
C. Product Item
D. Maintenance Plan

Answer: C

NEW QUESTION # 104
Universal Containers wants to reduce their mean-time-to-service. Which three Field Service processes should a Consultant recommend to accomplish this goal? Choose 3 answers.

A. Knowledge Base
B. Adjust Scheduling Policy
C. Scheduling
D. Customer Entitlements
E. Dispatching

Answer: A,B,E

NEW QUESTION # 105
......

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